Delivery & Tracking
At MysteryBoxShop, we're committed to delivering your order quickly and securely, with clear tracking. Here's everything you need to know.
Delivery options
- Standard Delivery: 3 to 5 working days (EU: up to 7 days)
- Express Delivery: 1 to 3 working days (EU: 3 to 5 days)
- Free delivery: from €90 purchase (France only)
Shipping times
- Orders placed before 12pm: dispatched the next working day
- Orders after 12 p.m.: dispatch within 2 working days
- Weekend or holiday orders: dispatch within 2 working days
- Personalized products: shipping time indicated on the product sheet
Delivery times
- France: 3 to 5 working days
- European Union: 4 to 6 working days
- International: 7 to 14 working days depending on destination
These deadlines begin from the shipping date. They may vary depending on the period (sales, holidays, etc.).
Order tracking
As soon as your order is shipped, you will receive an email with your tracking number.
To track your order:
- Log in to your account on MysteryBoxShop
- Go to "My Orders"
- Click on the order to follow
- You will access the real-time tracking link
Delivery costs
- Standard: from €4.99
- Express: from €21.99
- Free from €90 (France only)
Delivery address
Double-check your address when ordering. A mistake could mean non-delivery. If you see a typo, contact us immediately before shipping!
International Shipping
We ship worldwide. Shipping fees vary depending on your region and package. Please note: Customs fees may apply depending on your country. These are the customer's responsibility.
Delivery problems
Package late? Damaged? Didn't receive anything? Write to us at cs@mysterybox-shop.com We'll get back to you soon!
Cancelation
As long as your order hasn't shipped, you can cancel it free of charge. Once shipped, it can be returned according to our return policy.
Contact
For any questions, contact our customer service at: cs@mysterybox-shop.com